Reliable Business IT Support and Managed Services
We provide comprehensive Business IT Support designed to keep your operations running smoothly and efficiently. We understand that every business has different needs, which is why we offer two clear options: flexible Ad-hoc (Pay As You Go) support for quick fixes, and comprehensive Contract Support for proactive, strategic maintenance. Below, we detail how these services are delivered, ensuring you receive the right level of expert technical help exactly when you need it.
Ad-hoc / Pay As You Go Support
Our Ad-hoc IT Support is the ideal solution for smaller businesses or those that only require occasional, reactive assistance. Often referred to as “Pay As You Go,” this service provides immediate, on-demand expertise without the commitment of a monthly contract. You simply contact us when you have a problem, and we will deploy a competitive rate engineer, either remotely or on-site, to solve it quickly.
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NOTE: While this provides a cost-effective solution for periodic incidents, it focuses on fire-fighting issues rather than preventative maintenance. We also prioritse work for contract clients, so at busy times you are unfortunately not at the front of the queue.
Full Contract & Managed Support
For businesses requiring stability, guaranteed uptime, and proactive maintenance, our Contract Support packages offer a superior solution. Contract-based support provides a dedicated, preventative approach, helping to spread costs throughout the financial year and ensuring an engineer is always familiar with your systems. We offer tiered packages (Basic, Standard, Premium) that are tailored to your company’s size and complexity, ensuring your systems are continuously monitored and optimised, transforming your IT from a reactive cost center into a strategic asset.
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NOTE: Unlike many contracts, if your business has a large percentage of systems over 3 years old and/or specialist hardware, these can often be catered for. Please ask for further details.
Local and Global Service Delivery
As a locally based team, we pride ourselves on providing prompt on-site IT support across Suffolk, the East of England, and the immediate surrounding areas. This local presence allows us to be there quickly when hands-on help is required. However, the majority of modern IT issues are solved efficiently and securely using our remote tools. We provide this remote support to any location accessible via the internet, ensuring consistent, high-quality service for your team, whether they are working down the road or operating globally. This guarantees your business gets the reliable support it needs, no matter the location.
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Bespoke IT Support & Consultancy for Small to Medium UK Businesses
Call TodayA Selection Of Our IT Services
A non-exhaustive list containing some of our popular and core IT services.
Expert IT Consultancy & Strategic Advice for UK Businesses | IT Stratus
Need impartial IT Consultancy? IT Stratus offers expert, jargon-free advice on infrastructure, security, and digital strategy. Get your free IT audit today.
Expert Business IT Support & Managed Services | East of England
Local or remote IT Support tailored for your business. Choose Ad-hoc or full Contract support, serving the East of England, M25 Corridor, and worldwide.
Managed IT Services, Solutions & Tested Business Support
Beyond standard IT support, we offer fully tested Managed IT, Security, Networking, and Data Recovery solutions for SMBs. If you need IT, we can help.
Network Design, Installation, & Managed IT Solutions
Get reliable, high-speed network solutions, from secure wired and wireless design to managed firewalls and proactive maintenance. Build a stable IT foundation.
Business Website Design, SEO & Ongoing Web Support
We build professional, conversion-focused websites and provide ongoing support, security, and SEO. We ensure your website is a strategic tool, not just a static page.
Bespoke Software Development: Cloud, Desktop & System Integration
Drive efficiency with custom software built for your business. We develop cloud and Windows desktop applications and ensure seamless integration with your existing hardware and third-party systems.
Artificial Intelligence
Future-proof your business with expert AI consultancy. We design and deliver secure, bespoke AI solutions (cloud/local) that safeguard your sensitive data. Free consultation.
Managed Cyber Security, Endpoint Protection & Business Defense
Protect your business with enterprise-grade security, including advanced firewalls, endpoint protection, content filtering, and employee awareness training. We use proven solutions.
Managed Data Backup, Disaster Recovery & Business Continuity
Protect your business data with reliable, automated backup solutions and swift disaster recovery planning. Minimize downtime and ensure total business continuity.
Cloud VoIP Phone Systems, Migration & Business Telephony
Migrate from costly, outdated on-premise phone systems to a feature-rich Cloud VoIP solution. We handle full setup, physical phones, and secure mobile clients for any site.
Expert Cloud Solutions, Migration & Managed IT for All Platforms
We offer secure, end-to-end cloud solutions, from on-premise migration to managing platforms like AWS, Office 365, and Google Workspace. Get expert cloud IT support.
Managed Business Email Solutions, Migration & Security
We design, manage, and secure your email on-premise, hybrid, or in the cloud. Services include data migration, advanced security, filtering, and email branding.
IP CCTV Surveillance, AI Security & Video Platform Management
We install and manage advanced IP CCTV systems, integrating AI features like ANPR and facial recognition for enhanced security. Access secure, event-specific video footage.