Contract IT Support
Standard or bespoke, corporate grade, professional small to medium enterprise business IT support contracts.
Business IT Contract SupportAn overview of our standard IT support contracts.
No call centres. Local corporate grade business IT support for small to medium businesses. All standard support contracts include telephone and email support during normal office hours.
Annual | Monthly :
Min. Contract Period :
On-Site Support* :
Max. Computers :
P/V Server(s) :
Service Level Agreement :
Technology Audit :
24-7 Help Desk :
Tel. & Email (Office Hrs.) :
Tel. & Email (Outside Hrs.)* :
Remote I.T. Support* :
Multi-site Support :
Remote Monitoring :
BASIC
From
£99
Monthly
12 months
1 call-out (1st 1hr incl.)
2
N/A
Next Business Day
Optional
Included
Included
Unavailable
up to 2 incidents
Unavailable
Unavailable
STANDARD
From
£150
Monthly
12 months
2 call-outs (1st 1hr incl.)
8
1/0 Inc.
Same Business Day
Included
Included
Included
Optional
up to 4 incidents
Optional
Optional
PREMIUM
From
£225
Annual | Monthly
12 months
3 call-outs (1st 1hr incl.)
Call
1/1 Inc.
< 6 Hours
Included
Included
Included
Included
up to 6 incidents
Included
Included
KEY: Support Contracts
| Cost Option | |
| Included | |
| Unavailable |
* Out of hours' services operate on a best endeavour basis, unless otherwise agreed in contract.
UK Based Helpdesk24/7 on-line Helpdesk.
No call centres. Local business grade business IT support for small business. All standard support contracts include telephone and email support during normal office hours. In addition contract customers benefit from an online helpdesk, available for logging and tracking ongoing support issues. Certain contracts include emergency out of hours support, while others may have this added as an additional cost option.
ContactDedicated Engineer / Account Manager.
Your contract will be assigned a dedicated engineer for all enquiries. If an engineer is un-available when an incident occurs, you will be able to leave a message with the helpdesk and they will get back to you within your contracts designated S.L.A.
Remote or On-Site SupportBoth On and Off-Site support as required.
After contacting the helpdesk your engineer will advise you whether they think remote support is feasible to resolve the problem you've describe and if not, will try to arrange an on-site visit to suit you and your business.
Out of HoursOut of hours support.
Out of hours support is only included in our Premium support contract but can be added to other contracts to suit you business. Out of hours support covers Helpdesk, Telephone and Email support. See our 'Out of Hours' page for more details.
